Emergency IT help · Not a client yet
IT Emergency? We Can Help Today.
Server down, email hacked, ransomware on the screen, or the whole office offline? Our Tampa team takes emergency calls from businesses that aren't clients yet. Clear rates, agreed before we start.
Think it's ransomware or a hacker?
Unplug the network cable or turn off Wi-Fi on the affected computers, but leave them powered on. Don't pay anything, don't delete anything, and call us. If someone called you claiming to be tech support, hang up: we never ask you to install anything from a link.
Emergency rates
Remote, business hours
Mon-Fri, 8am-6pm
$275/hour
2-hour minimum: $550 retainer up front
Remote, after hours
Weeknights until about 3am
$375/hour
2-hour minimum: $750 retainer up front
On-site in Tampa Bay
Daylight hours, plus travel
$375/hour
2-hour minimum: $750 retainer up front
Remote help is available every weekday until about 3am. On-site visits are in daylight hours within Tampa Bay. The 2-hour minimum applies to every emergency, even a ten-minute fix. Any parts or equipment are billed at cost plus 30%.
How it works
1. Call us
Tell the technician what is happening. We tell you honestly whether we can help and what it is likely to take.
2. Sign one page
A one-page authorization with the rate, the 2-hour minimum and what we will work on. We send it over; you sign it in a minute.
3. Card retainer
The 2-hour minimum is charged to a card up front. Time beyond it is billed in half-hour steps, and only with your OK.
4. We get to work
Our technician starts a remote session (we start it, never you), or heads to your office in daylight hours.
We start work once the authorization is signed and the retainer is paid. It protects both of us: you know the cost before we touch anything, and our technician can focus on the fix.
Never again
Turn this emergency into your last one
Sign a 12-month Managed Services agreement and we roll this emergency into your onboarding at a deeply discounted rate, then watch your systems 24/7 so the next problem gets caught before it takes you down. Ask the technician on your call.
Request a call back
Send the details and our on-call technician is alerted right away. For the fastest help, call 813-417-5349.
Already a TampaTeks client? Use Client Support instead; your agreement's terms apply.